How to balance security and usability in IT projects?

Building an application is like constructing a house – a complex process requiring meticulous planning and execution. It’s essential to ensure not only that the building is solid, functional, and safe but also comfortable and aesthetically pleasing.

Just as solid foundations are essential for the stability of a building, security is the foundation of any successful application. On the other hand, aesthetic appeal and functional interior make the house more welcoming for its residents. How can we merge these two aspects to create a product that meets customer expectations? The answer lies in this article.

Designing an application is the art of balancing on the fine line between functionality and aesthetics. Priorities may vary depending on the business model. In B2C, where the end user is an individual consumer, an intuitive interface and positive user experience are crucial. In B2B, where software supports business processes, security and reliability take precedence.

Unfortunately, there’s a common misconception that high security equates to poor user experience. It’s time to dispel this myth – this is not a rule. Modern technologies allow us to combine advanced security measures with a user-friendly interface.

What security measures are we talking about?

One of the most effective ways to protect user accounts, adding a verification step, like a code sent to a mobile phone, significantly complicates unauthorized data access.

While it seems obvious, it’s worth emphasizing the importance of creating unique, complex passwords. Believe me, required characters aren’t the app designer’s whim.

Starting your computer and getting another update notification may be annoying, but keeping software updated is essential to close potential security gaps.

Educating users on good security practices online is as important as technical safeguards. Unaware users often reuse passwords for different accounts, creating significant risks.

Customization Options – Adapting the interface to each user’s individual preferences increases their engagement. Too much unnecessary information can hinder the usability of the system. A prime example is guidance on standards in SCADA system design.

Thorough Onboarding – The onboarding process for new users should be as simple as possible yet thorough. Well-designed IT solutions support faster onboarding for new employees.

Clear Error Messages – In case of errors, messages should be clear and suggest possible solutions. Clear information helps users respond quickly (e.g., changing a password), ensuring their security.

Regular Testing – Regular application testing and ongoing technical support can help identify and resolve potential issues.

Just as an architect must consider both technical and aesthetic aspects, a software creator must combine cybersecurity knowledge with user interface design skills. Only in this way can we create an application that is both robust and appealing to users.